Refund policy

Returns & Refunds Policy

Returns & Refunds Policy Last updated: January 2026

We want you to love your Gracee London purchase. Returns are accepted under strict conditions to maintain product quality and hygiene standards.

Return Window You have 14 days from the date of delivery to notify us of your intent to return (UK statutory cooling-off period). Items must be returned within 28 days of delivery.

Conditions for Return

• Item must be unworn, unwashed, unused, with all original tags attached, in original packaging and resale-ready condition.
• Proof of purchase (order number) required.

Non-Returnable Items

• Final sale or promotional items
• Items without original tags or packaging
• Worn, altered, damaged, washed or perfumed items
• Underwear, swimwear, hosiery or intimate apparel (hygiene reasons)
• Personalised or custom-made items

Return Process

1. Email team@graceelondon.com within 14 days of delivery with your order number and reason.
2. We will issue a Return Merchandise Authorisation (RMA) and instructions if approved.
3. Return the item using a tracked service (customer pays return postage unless the item is faulty/damaged on arrival).
4. Once received and inspected (usually within 5–10 business days), we will process your refund or exchange.

Refunds

• Refunded to original payment method (excluding original shipping fees).
• Return postage is non-refundable.
• We do not refund import duties, taxes or customs fees paid on international orders.

Exchanges Subject to stock availability. Customer pays return postage; we cover exchange postage (UK only) if stock is available.

Faulty or Damaged Items If an item arrives damaged or defective, contact team@graceelondon.com within 7 days of delivery with photos. We will provide a prepaid return label (where feasible) and issue a full refund or replacement at our discretion.

We reserve the right to refuse returns that do not meet these conditions.