Shipping policy

Shipping Policy

Shipping Policy Last updated: January 2026

Gracee London ships premium knitwear and women's clothing worldwide from our fulfilment partners.

Processing Time Orders are processed within 1–3 business days (excluding weekends and public holidays). Made-to-order or personalised items may take longer—please contact us at team@graceelondon.com for estimated timelines.

Delivery Times & Carriers We use reliable international carriers (DHL, FedEx, Royal Mail for UK domestic). Approximate delivery times:

• UK: 2–5 business days
• EU: 4–8 business days
• Rest of World: 7–21 business days

Tracking is provided by email once your order ships.

Shipping Costs Shipping rates are calculated at checkout based on weight, destination and carrier. Free UK shipping on orders over £100 (subject to change). International shipping fees are displayed at checkout and are non-refundable.

International Orders & Customs For orders outside the UK:

• You (the customer/importer) are responsible for all import duties, taxes, VAT, customs clearance fees, brokerage charges or any other local charges.
• These fees are not included in the product price or shipping cost and must be paid directly to the carrier or customs authority upon delivery.
• Gracee London is not liable for delays, additional costs, package seizure or refusal by customs.
• We strongly advise checking your country's customs regulations before ordering.

We reserve the right to cancel or restrict shipping to certain countries/regions due to carrier limitations, sanctions or high-risk destinations.

Lost or Delayed Packages Once shipped, address changes may incur fees or be impossible. We are not responsible for packages delivered to the address provided at checkout. For carrier-confirmed lost packages, we may offer reshipment or refund at our sole discretion after investigation.

Contact: team@graceelondon.com